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To return an item to Cater Depot Warehouse, just follow the instructions below and we will do the rest. You can fill out and submit the RMA form online at [email protected] or complete this form and send it via fax to 1-800-721-4068.

To return an item, follow the instructions below:
  1. Pack the item(s) securely. All returned products should be in the condition they were received in, in the original packaging.
  2. Include a copy of your original invoice.
  3. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES. Insure the package when shipping. Please note that shipping charges CANNOT be refunded. Read our rma policy at www.caterdepot.com/returns.asp
  4. Ship the item(s) to:
    Cater Depot Warehouse
    1615 W. Mines Ave
    Montebello, CA 90640
If you have any questions or problems with your order, or if the product received was defective or damaged, please contact us within 48 hours of receipt of the product. We will make every effort to resolve the problem as soon as possible.

We can be reached at [email protected] or by phone toll-free at 1-800-691-2525, Monday – Friday from 8:00am to 4:30pm.
RMA Web Form